Returns / Exchanges
Can I exchange / RETURN an item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item(s) to us following the method below:
- Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
- Return the package and obtain proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.
We’re sorry, but we are unable to offer free returns for customers, returns must be made at your own cost. All customers who wish to return their items can use the returns label found on the bottom right of their returns form.
*Please note, refunds will not be given on items deemed unfit for resale, reasons may include;
- makeup marks
- perfume smell
- tan marks
- strong odours including pet & cigarette smoke
What is your returns policy?
- Items must be returned within 14 days of the date the parcel has been received by the customer.
- Items must be unworn and unwashed.
- Items must have all tags attached.
What should I do if I receive an incorrect or faulty item?
Please send us an e-mail with your order number, the name/product code of the item you were supposed to receive and further details of the problem. Please return the item to us by following the procedure stated in the ‘How do I return an item?’
For items that are faulty or incorrect, the returns postage cost will be reimbursed. This is to a maximum value of £5.00.
*A consumer cannot claim for a refund or replacement if he/she alters the item or causes any damage to the item.
GENERAL T’s & C’s:
We may refuse to accept an order where garments are not available, where we cannot obtain authorization for your payment or if there has been a pricing or product description error.
Our prices include VAT & all prices are reviewed periodically. We reserve the right to alter pricing without notice.
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Links to and from other websites:
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Governing law and jurisdiction:
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We may revise these terms & conditions at any time by updating this posting.