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Returns / Exchanges

Can I exchange / RETURN an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item(s) to us following the method below:

  • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Return the package and obtain proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.

We’re sorry, but we are unable to offer free returns for customers, returns must be made at your own cost. All customers who wish to return their items can use the returns label found on the bottom right of their returns form.

*Please note, refunds will not be given on items deemed unfit for resale, reasons may include;

  • makeup marks
  • perfume smell
  • tan marks
  • alterations
  • strong odours including pet & cigarette smoke

What is your returns policy?

  • Items must be returned within 14 days of the date the parcel has been received by the customer.
  • Items must be unworn and unwashed.
  • Items must have all tags attached.

What should I do if I receive an incorrect or faulty item?

Please send us an e-mail with your order number, the name/product code of the item you were supposed to receive and further details of the problem. Please return the item to us by following the procedure stated in the ‘How do I return an item?’

For items that are faulty or incorrect, the returns postage cost will be reimbursed. This is to a maximum value of £5.00.

*A consumer cannot claim for a refund or replacement if he/she alters the item or causes any damage to the item.

GENERAL T’s & C’s:

We may refuse to accept an order where garments are not available, where we cannot obtain authorization for your payment or if there has been a pricing or product description error.

Our prices include VAT & all prices are reviewed periodically. We reserve the right to alter pricing without notice.

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

Optional:

Licence:

You are permitted to print and download extracts from this Website for your own use on the following basis:

(a) no documents or related graphics on this Website are modified in any way;

(b) no graphics on this Website are used separately from accompanying text

(c) any of our copyright and trade mark notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.

You are prohibited from posting or transmitting to or from this Website any material:

(a) that is threatening, defamatory, obscene, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience

(b) for which you have not obtained all necessary licences and/or approvals

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Website (including, without limitation, by hacking).

Links to and from other websites:

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of any breach of the above.

Liability:

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Governing law and jurisdiction:

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We may revise these terms & conditions at any time by updating this posting.